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Stebnitz receives international listening award

Focus is on customers’ opinions

(Published Nov. 28, 2007, 12:04 p.m.)

What do Oprah Winfrey, S.C. Johnson and Delavan-based Stebnitz Builders have in common?

Besides their Midwestern ties, they have all won awards from the International Listening Association (ILA).

Serving Walworth County area homeowners with services ranging from home repair to whole house remodeling, Stebnitz Builders, 1102 Ann St., Delavan, 728-8027, joined this elite group by winning the 2007 ILA Award for Listening in the Business Sector.

Owner Chris Stebnitz proudly accepted the award from his gracious nominator and satisfied client Dr. Barbara Penington, ILA member, professor of communication and chair of the Department of Communication at the UW–Whitewater.

“The typical remodeler’s focus is on design or saving money, but Stebnitz takes an entirely different tack; one people long for, but don’t expect—listening,” Penington said in a news release.

Stebnitz expressed his appreciation not only for the award, but also for its origination.

“Typically, contractors apply for various building and design awards based on projects they feel warrant recognition,” Stebnitz said. “Because a client initiated this nomination, we couldn’t be more honored. The award validates our conviction that listening resonates with clients and staff, and adds significant value to the experiences our clients enjoy throughout their remodeling experience.”

Regardless of position, each staff member receives training in the Stebnitz Builders Procedural Listening Method. Stebnitz first developed it for clients to ensure that their projects became what they wanted, not what their professional experience has led us to believe they should want. They listen, question, reflect and test to be sure we’ve heard what their clients have said. There’s a reason behind the request and they use procedural listening to understand the underlying need, the dream, behind the initial request.”

Today, procedural listening is fully integrated into—and even beyond—the firm’s business culture.

 “These skills are not only put to use with our clients, but they have carried over to our everyday communication with each other in the office, with our trade contractors and suppliers and even with our own families,” Stebnitz said. “I know I am a better communicator because I’m a better listener. The benefits to that in life and business are immeasurable.”

To experience Procedural Listening and the difference it makes in a remodeling project, call, stop in or visit www.stebnitzbuilders.com.

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